Refund policy

REFUNDS/RETURNS

We are committed to providing our customers with the best products and highest level of customer service. However, we understand that there may be instances where our products do not meet your particular expectations. Please be aware that we cannot account for specific nuances in taste and appearance, therefore all sales are final, and we do not offer refunds or returns once a payment has been made.

If you have any complaints related to product delivery, and if there is visible damage or mishandling before opening the product box, please provide a video as evidence. This will help us further investigate the issue and determine the appropriate course of action. 

CANCELLATIONS

We can accommodate cancellations within a 2-hour window from when the order is processed. Please note that we do not offer refunds for cancellations made within this 2-hour window. Instead, we provide credit that can be used at our physical location or online store.

For cancellations, please contact us by WhatsApp: 

PRODUCT UNAVAILABILITY 

We make every effort to ensure that the availability of our products online matches our inventory, but occasionally mistakes happen. If an item you've ordered is unavailable, we will promptly notify you via email and phone. You will then have the option to select a different product within a similar price range to ensure timely delivery, or if you prefer, you can choose to wait until the initial order is available again, and we will arrange for a new delivery date.